FREQUENTLY ASKED QUESTIONS
ORDERS AND RETURNS
14 day money back guarantee
Your satisfaction is our top priority and we strive to provide accurate product descriptions so that our customers can buy with confidence. However, if for any reason you are dissatisfied with your purchase, you may return any item within 14 days of purchase for a full refund. Please note that all potential returns must be in their original packaging, unworn and unused, with original tags attached and instructions included, if applicable.
We package orders carefully in an effort to ensure that your items are protected in transit. In the event that an item arrives broken or otherwise damaged, you may return it for a full refund to be issued in the original form of payment. Your refund will be processed upon receipt of return and return shipping charges will be reimbursed as online sales credit.
To save your time we advise customers to buy the alternative item they like and then return the unwanted item for a refund.
ITEMS NOT ELIGIBLE FOR RETURNS
For reasons of hygiene, unfortunately we cannot accept return of earrings.
RECEIPT OF RETURNS
We cannot be held responsible for return parcels that are lost, diverted, or damaged in transit. For your protection, we recommend choosing a carrier or courier that offers both insurance and traceable shipping with both tracking and delivery confirmation.
All of our products are offered with a lifetime warranty. Please note all returns must be in their original packaging, with instructions included, if applicable.
We use secure payment systems to ensure that all online purchases are protected. We accept Visa, Barclaycard, Mastercard, Maestro, Google Pay, Apple Pay, Amex, Discover, Shop Pay and Paypal.